My training continued today with more contact with the people who help librarians find the books they need. Yesterday, it was mostly about computers but today it was people. There's a commercial on TV now where a start-up entrepreneur operating out of his garage answers the phone and then pretends to be someone else in the "sales" department. These people I learned from today weren't pretending. They could work in shipping, receiving, processing or customer service with ease because they both understand the process and love the company. What I noticed about the atmosphere was it makes me want to do my best for the company as well. When I go out to talk to librarians, I'll know I'm backed up by a great team and I want to be as great as they are. After all, they are depending on me too. Lunch was at a local diner called Greg and Lou's. I've been trying to sample uniquely Michigan dishes but I passed on a fried fish called "Smelt." Dinner was in a neighboring community called Corunna. The restaurant had relocated from Owosso and was named "701". They are famous for desserts but I passed on those too.